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PayPal Collections Specialist 
United States, Arizona, Scottsdale 
686817606

18.08.2024

Your day-to-day

  • Assist customer with disputes, inquiries and reconciling payments history.

  • Review customer options and establish repayment plans that aligns with a customer’s current situation.

  • Communicate the status of payment advances with customers.

  • Maintain complete and accurate documentation of all communications with business owners related to discoveries and investigations.

  • Identify common issues and market trends that could help develop strategies to improve customer engagement and outcomes.

What do you need to bring

  • Experience: 3 years of collections, credit, or customer support experience.

  • Education: High school diploma with equivalent collections experience required.

  • Skills: Strong negotiation skills, banking and financial acumen, ability to multi-task while maintaining attention to details.

  • Communication: Excellent oral and written communication skills; natural ability to engage, guide, and support consumer customers through complex and difficult financial discussions.

  • Engagement: Ability to work independently, as well as collaborate as a team with all levels of the organization.

Additional Job Description:

  • Training: Training will take place during the first 5 weeks of employment. Training is scheduled Monday - Friday from 7:00 AM to 3:30 PM MST.
  • Post Training Shifts: This role offers a variety of shift timings from Monday to Friday, with no evening or weekend schedules.
  • Location: This role is intended to be performed remotely from Arizona.

Our Benefits:

Any general requests for consideration of your skills, please