- and new pipeline generation. Supports teams to creativelyleadAI strategy engagements with C-suite,renewal options with internal partners and customers, and generating/converting newpipelineto support growth targets. Supports team andservesas escalation point in thesalesprocess. Understands risks and opportunities for growth.Representsfull business picture to management. Drives team todeliver ongrowth targets and on-time renewals.Leadsrhythm of the business with licensing solution provider partners to drive accountability.
- Holds team accountable for driving movement of customers to cloudand AIsolutions. Supports team indemonstratingvalue of cloud solutions to customers. Understands and accelerates customer cloudand AIstrategy.Assistscustomers in building roadmap to achieve desired outcomes. Presents range of options and Microsoft cloud strategy to customer in large and complex deals to achieve desired outcomes that address multiple strategic factors. Drives customeraddsand existing customers tonew solutions.Coachesteams to engage with customers on strategic cloud goals. Helps teams think more strategically about opportunities; ensures team has had cloud conversations and aligns deal execution accordingly. Conducts win-loss reviews with team toidentifyopportunities for future improvement. For complex deals, engages business desk resources appropriately and proactively. Coaches team around challenger mindset.
- Collaborates with key stakeholders in the business to build a sustaining growth engine that is cohesive,resilientand optimized. Provides insights across the organization;identifiesandsolicitsresources needed for success. Thought leader in industry groups; has technology-driven professional presence in the market.Leveragesrelationships and resources across segments to drive account outcomes. Builds and maintainsbroadnetwork within and across industries as well as within Microsoft. Facilitates customer introductions. Considers global perspectives in best practices and shares with teams. Creates new points of entry for orchestration and collaboration; defines where orchestration is needed for success. Creates shared vision with v-team manager peers to ensure right team members are aligned to the right opportunities.
- Supports team by marshaling resources needed to execute territory plans. Leads team on territory management best practices and techniques. Ensures teams meet standards for portfolio optimization and have access to the tools needed for effective portfolio management. Validates plans, drives accountability, and coaches teams to achieve or exceed plans. Drives strategic partner participation; holds partners accountable to contribute to territory plan.
- Provides coaching and guidance onimportanceof driving value for customers. Ensures teams conduct analyses into what customers are using versus needs. Engages with C-Suite executives to discuss where Microsoft solutions drive customer value. Prompts teams to explore available resources and programs to help grow consumption.Identifies
Commit to Performance Management
- Establishes and communicates performance expectations;identifiesperformance gaps and monitors performance to ensure plans are met.
Deliver Results Through Teamwork
- Partners and collaborates with other teams on related deliverables, and leverages others in relevant work streams.
Maintain Product and Solution Expertise
- teamhas access to systematic methods for staying up to date on Microsoft offers and solutions. Shares best practices across team. Develops and implementsplanto build andmaintainproduct and solutionexpertise. Ensures team has time to dedicate to training and development. Holds self and team accountable for creating and executing personal development plan. Completes required and recommended training and certificationsin a timely manner.
Attract, Develop, and Retain Talent
- Identifiesgrowth opportunities, builds development plans with direct reports, and conducts development discussions.
- establishand maintain customer engagements. Serves as escalation point for customer issues.Coachesothers on customer relationships and engagement. Shares best practices across teams. Acts as executive sponsor for accounts; is trusted advisor for customers and partners.Coachesteams toidentifycontacts in new accounts andbuildingcustomer engagement. Advocates for customers (voice of the customer) within the organization/Microsoft.
Other