IBM Transformation & Development Professional 

Brazil, São Paulo, São Paulo 

684016213

As a Client Experience Program Leader, you will partner with business stakeholders to understand business needs, design and implement feedback approaches, and deliver ongoing feedback program enhancements. You will also analyze the data and provide insights to leadership. The work could span client, business partner and employee touchpoints where IBM gathers feedback.
Your primary responsibilities will include:
• Managing client feedback program implementation and on-going execution to provide real-time, actionable feedback
• Create reporting on feedback program such as results, insights, and actions and provide feedback to team leadership on how to improve in next cycle
• Driving continuous improvements in our programs by identifying enhancements to enrich feedback programs by keeping up to date with feedback trends and IBM strategies
• Collaborating across the Experience Insights team to provide a holistic approach to feedback.
• Partnering with leadership to promote Client Experience program awareness and adoption
We offer a dynamic blend of personal flexibility and a thriving in-office environment. This role requires three days of in-office presence per week, with two days for remote work.

• Ability to develop and implement cross functional program(s) aligned to business strategies
• Effective collaborator, team player and conscious problem solver
• Ability to work with colleagues, stakeholders and vendor in an agile environment to effectively prioritize and manage multiple projects simultaneously
• Apply creativity and judgment to professional, technical, or operational problems
• Fluency in English is required written and verbal

• Bachelor’s degree or higher in a social science or quantitative discipline, or experience in a related area
• Experience with communications, enablement, stakeholder management, and project management or the desire to learn
• Professional knowledge of client or market research
• Vendor management experience
• Knowledge of IBM business units and strategy