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Microsoft Consultant Customer Engagement Taiwan, Taoyuan City 682025406
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Required Qualifications
- Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field AND 5+ years experience in relevant area of business
- OR equivalent experience
- Experience with a Global Systems Integrator , IT Vendor , a Partner on Microsoft technologies implementing enterprise scale Dynamics 365 Solutions. A significant part of the experience should be on Business Applications, CRM solutions.
Preferred Qualifications
- Ideal candidate should have experience and understanding of the life cycle of IT solutions/ Business Applications implementation including Estimation, Proposal Preparation, Requirements Gathering, Business Process Modelling, Development &Testing, Deployment and Maintenance.
- Proven track record of Dynamics 365 Customer Engagement and Power Platform solutions preferably in retail/manufacturing/public sector/telecom/ financial services. Hands-on experience in implementation with focus on architecture and solution design.
- Certifications and/or experience Microsoft Azure, Dynamics 365 Customer Engagement and Power Platform.
- Certifications and/or experience in Agile Delivery and DevOps would be desirable.
- Desirable technical experience includes hands-on expertise in several of the following Microsoft products: Azure Solution development, Contact Center and CoPilot Studio.
- Good Communication Skills in English both written and spoken. Ability to interact with a global audience of customers, partners and a global team
- Ability in developing strategic ongoing customer relationships, gaining trust of stakeholders and respect for the company through technical leadership.
- Ability to identify technical risks before they occur and to develop mitigation and avoidance strategies
- IC role, hence, should know the art of influence without authority
- Strong experience in offshore/onsite working model and working with different geographies and cultures.
Responsibilities
- Demonstrate the ability to articulate value propositions for the most strategic Microsoft products and services and uses business, technology and industry strategies to define customer/partner requirements and constraints
- Demonstrate expertise in a Dynamics 365 solution, or several products, feature functions, or services and drive opportunities to accelerate the adoption of the Microsoft Cloud
- Drive and support innovation focusing on industry solutions and customer business outcomes on the Microsoft platform
- Ensure solutions align with the intent of the architecture allowing for clear build test specifications and development of operations guides for the customer
- Identify business and technical risks in programs, assesses their impact and proposes mitigations and contingencies
- Provide stakeholder assistance throughout deployment to avoid/resolve technical issues
- Balance Configure-Before-Customize principles with the goals of maximum customer/partner value and with the use of Microsoft core/baseline assets, people, products and tools and develop project plans that use the full project life cycle accounting for current & future business value of each solution while defining all technical dependencies for project
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