JPMorgan Fraud Customer Protection Investigator 

United Kingdom, Scotland 

679457556

Job Responsibilities:

• Profiling work alerts that identify potential high-risk fraud and scam activity through FPS and card transactions
• Supporting scam victims with a focus on education and aftercare
• Conducting robust and independent investigations of complex claims of fraud in line with Payment Service Regulations, to ensure the delivery of the correct outcome
• Reviewing escalated fraud complaints, putting the customer at the forefront of our decisions to ensure a fair outcome is achieved
• Providing a tailored service for our most vulnerable customers
• Escalating new fraud trends
• Engaging with stakeholders effectively

Required qualifications, capabilities and skills:

• Previous fraud experience, specifically working within a fraud operation
• Experience investigating application fraud, scams, mules, and first-party fraud investigations
• Knowledgeable about the UK regulatory framework and best practices in fraud prevention
• Excellent communication skills
• Passionate about delivering first-class customer service
• Advocate for process and product improvements for colleagues and customers
• Capable of making autonomous decisions, with the judgment to consult on complex issues when necessary