Citi Group Wealth Customer Experience Fraud Operations 

United Kingdom, England, London 

610219633

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The Wealth Customer Experience, Fraud, and Other Operations Control Testing Team Leader leads and directs a team of approximately 6-8+ controls testing professionals responsible for supporting the above responsibilities, with breadth and depth on control testing planning and execution. The position closely follows latest trends in controls testing and adapts them for application within own job and covered businesses and functions, and often will be in touch with senior managers at Director or Managing Director levels.

Excellent management and communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy. Responsible for supporting their manager in handling staff management issues, including resource management and allocation of work within the team/project.

What you’ll do

• Supports the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights.

• Carries key responsibility for Control Design Assessment (CDA) by resolving escalations, defining the work plan, and designing the quality review process.

• Performs decision-making of control testing design activity, which includes approving/signing-off, undertaking escalations, and owning Internal Audit and issue management related actions.

• Maintains resource forecast for own team.

• Approves testing procedures in Confluence and is responsible for delivering relevant procedures to Internal Audit reviews and issue remediation.

• Maintains resource forecast for successful controls testing transition and Central Execution training.

• Has the ultimate decision on controls testing outlier escalations.

• Handles control testing interactions with senior managers at Director or Managing Director levels.

• Represents control testing in Operational Risk Forums (ORF) and senior meetings as needed and works with each respective team to finalize materials.

• Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.

• Supports team members on topics ranging from testing design and execution to performance management and control testing platforms basics.

• Helps driving continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.

• Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• Supports other relevant work efforts of department where needed and as directed by their manager.

What we’ll need from you

• Experience Risk & Controls roles, direct management experience preferred.

• Subject matter expert on controls design, execution and/or control testing.

• Expert-level understanding of MCA (Managers Control Assessment) frameworks and processes.

• Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.

• Effective communication, written and presentation skills.

• Outstanding people and relationship management skills with the ability to influence others and foster a sense of collaboration.

• Independent thinker and able to perform a credible challenge of businesses/functions.

• Ability to work effectively on virtual teams, including across different geographies and time zones preferred.

• Investment securities and/or insurance licenses preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H).

• Bachelor’s/University degree, Master’s degree preferred.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Time Type:

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