HP Account Billing Manager EMEA 

Bulgaria, Sofia 

675915149

Account Billing Manager EMEA

Responsibilities

• Develops and maintains strong, long-term relationships with key customers
• Serving as the primary point of contact for complex issues and strategic discussions.
• Handles and resolves customer issues and escalations leveraging in-depth knowledge of organization products and services.
• Leverages data analytics, customer feedback, and insights to identify trends, pain points, and opportunities for improvement
• Manages and strengthens relationships with vendors and channel partners, ensuring effective collaboration and alignment with customer needs.
• Provides regular updates to the management on customer engagement performance and strategic initiatives.
• Develops and implements personalized engagement initiatives to enhance customer retention, loyalty, and advocacy.
• Collaborates closely with other departments to improve solutions and ensure seamless customer interactions.
• Provides mentorship and training to junior customer engagement managers
• Ensures that all customer engagement activities comply with ethical and legal requirements, including data protection and consumer rights.
• Stays abreast of emerging technologies and innovative solutions to enhance customer engagement and streamline processes.
• Understanding billing terms and also meeting deadlines regarding sending invoices to clients

Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline
At least 3 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field or an advanced degree with 3-5 years of work experience.Knowledge & Skills

• billing
• customer relations
• good communication skills
• advanced level of written and spoken English
• second foreign language is a must (German/French/Spanish/Italian)
• work under pressure
• meet deadlines
• good organization

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Responds to moderately complex issues within established guidelines.
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Sales Operations

Full time

No shift premium (Romania)

-

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.