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What you'll be doing:
Primary role is Customer Quality Management System (QMS) interface and management of Customer Quality requirements during NPI and sustaining product phases
Coordinate customer's quality standards communication and implementation and facilitate and coordinate Customer QMS work with internal teams
Coordinate quality engineering activities between regional quality managers, internal teams, and Customers
Track Customer quality metrics and regular reporting to management
Drive continuous improvement activities for Customer metrics performance improvement
Collaborate with engineering, customer program management, and supply chain on quality defect resolution
Participate/lead conference calls and F2F meetings with Customers related to product quality
Conduct PCN (Process Change Notification) risk assessment and change issuance to Customers fornotification/approval
Establish new procedures/processes to improve team results and utilization of resources
Key characteristics for success in this role: Exemplary interpersonal skills (succinct with meaningful content); Be a self-starter and have flexible working habit; Apply creative approaches to problem resolution; Exhibit good team orientation in both the facilitator and contributor roles
What We Need to See:
Bachelors of Science degree from a leading university in electrical engineering, quality, or related technical field (or equivalent experience) with 6+ years of proven track record in electronics customer quality role.
Proficiency with leading Customer QMS requirements, such as APQP, VDA, ZVEI, etc. in new product introduction and sustaining modes
Experience with Automotive Customers and electronics failure analysis processes a plus
Ability to travel internationally to Europe and Asia for Customer meetings and supply chain audits (frequency estimate semi-annually to quarterly for up to 2 weeks at a time).
Knowledge of IATF16949, ISO26262, and other automotive electronics quality and functional system requirements desired
Knowledge of SMD (Surface Mount Device) and SMT (Surface Mount Technology) manufacturing practices and controls
Background of semiconductor manufacturing process such as Si fab, Package assembly and Final test and knowledge of electronics reliability standards such as AEC-Q100, AEC-Q101, and AEC-Q200.
Proficiency with 8D problem solving tools/methods to Automotive standards a plus
Outstanding written and oral communication skills and good organizational skills, with a logical approach to problem solving, good time management and task prioritization skills
Proficiency of quality document tools such as 6 sigma, Control plan, FMEA, DRBFM and QA Network
Dedicated and able to work with minimum supervision and good proficiency using MS Office software tools, data analytical tools, and email communications and process audit experience to industry accepted standards, ie. VDA6.3, ISO9001, IATF16949
You will also be eligible for equity and .
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