JPMorgan HR Specialty Service Specialist - Interview Scheduling 

Philippines, Quezon City 

674313568

As an Interview Scheduler within the Talent Acquisition Operations team, you will play a vital role supporting activities required to successfully hire top talent. Using good judgment and leveraging company best practices, you will manage complex interview requests across multiple locations, line of business and time zones. The ability to interact with staff at all levels in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality is crucial to this role. Expert level written and verbal communication skills, strong decision-making ability and attention to detail and equally important.

Job responsibilities:

• Receive requests from recruiters to schedule interviews between candidates and the hiring managers
• Contact hiring managers, recruiters and candidates via email, phone, or scheduling tool to arrange
• Arrange candidate travel within JPMC guidelines
• Send confirmation emails once interview date and time have been established
• Reschedule interview dates/times as need arises
• Ensure external candidates going through the pre-screening process have completed their applications and if not, take appropriate follow-up steps
• Ensure that data integrity is monitored and maintained within all tools leveraged
• Run standard daily, weekly, monthly recruiting and audit reports
• Compile various reports to determine and track trends

Required qualifications, skills and capabilities:

• Minimum 2 years experience in a frontline voice-support Customer Service role
• Strong organization skills with exceptional attention to detail
• Proven ability to prioritize and multi-task in a highly regulated, fast-paced environment
• Excellent verbal and written communication skills
• Excellent customer service and interpersonal skills
• Ability to work in a dynamic environment where work tasks vary and processes are changing
• Issue follow-up and timely resolution
• Strong Excel skills including pivot tables, charts, formulas; advanced PowerPoint skills
• Flexibility to work either APAC or NAMR hours depending on business needs

Preferred qualifications, skills and capabilities:

• Experience handling a blended account (voice and non-voice/ back-office) an advantage
• Global Talent Acquisition Operations background highly preferred
• Report/Project Analyst skills preferred