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JPMorgan HR Specialty Service Specialist United States, Ohio, Columbus 153596553
14.12.2024
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Develop your career in Human Resources by mastering the art of flawless transactional execution. Process moderately complex HR transactions, follow guidelines, problem solve, offer solutions, and escalate complex issues.
Job responsibilities
- Communicates with employees/former employees verbally and in writing to resolve general to complex inquiries
- Closely adheres to procedures to complete all call and case tracking actions needed to record interactions
- Follows guides to process HR related transactions/activities to provide an exceptional customer experience
- Meets service level, quality, and productivity metrics as outlined on scorecards
- Follows all established processes, policies, company guidelines and regulations
Required qualifications, capabilities, and skills
- Demonstrated active listening, probing, and reading comprehension skills
- Demonstrated interpersonal skills with a customer obsessed mindset
- Proven analytical and problem-solving skills
- Demonstrated ability to work in a team environment and collaborate with peers
- Must be able to work flexible hours Monday through Friday and some schedules may include Saturday
- Must be able to work overtime and weekends to support business needs
Preferred qualifications, capabilities, and skills
- 1 year experience in a Customer Service role
- Demonstrated proficiency with Microsoft Office suite and HR Systems (me@JPMC, ServiceNow, etc.)
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