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JPMorgan HR Specialty Services Advisor United States, Ohio, Columbus 486475678
Yesterday
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Boost your expertise by navigating intricate Human Resources challenges and shaping new processes. Here, your knack for analysis and keen eye for detail will redefine client experiences.
Job responsibilities
- Communicates with employees verbally and in writing to resolve specialized or complex inquiries that may require extended support to provide end-to-end resolution
- Initiates interactions with other HR and/or firmwide teams to successfully resolve inquiries regarding accommodations needed in the workplace
- Completes all call and case tracking actions needed to document interactions
- Processes HR related transactions/activities to provide an exceptional customer experience accurately and timely
- Meets service level, quality, and productivity metrics as outlined on scorecards
- Must be able to work flexible hours Monday through Friday
- Must be able to work overtime and weekends to support business needs
Required qualifications, capabilities, and skills
- 3+ years of experience in HR service or Product roles or equivalent experience
- Demonstrated active listening, probing, and reading comprehension skills
- Demonstrated communication and interpersonal skills, with a customer obsessed mindset
- Proven ability to summarize key findings and present concepts to various audiences, from Specialists to Senior Leaders
- Demonstrated analytical skills, including attention to detail, high level of accuracy, and problem solving
- Proven ability to multi-task in a fast-paced environment, adapt to change, and meet deadlines
- Demonstrated proficiency with Microsoft Office suite and HR Systems (me@JPMC, ServiceNow, etc.)
Preferred qualifications, capabilities, and skills
- Case management experience preferred
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