They also support the implementation of an effective rhythm of business both within the department and cross departments to achieve the shared objectives and mitigate key dependencies. The Senior Business Operations Associate will partner with the different teams in the Department to ensure the right tracking of the key initiatives deliverables and KPIs within the departments. Also they will support the adoption of Company wide processes within their department (eg. Quarter Operational Reviews, Strategic Portfolio Management tracking, Planning and Budget, etc).
The Senior Business Operations Associate acts as a support for all the yearly planning activities, as well as the execution of the planned activities after budget submission.
This role may also get involved in a strategy workstream, end-to-end activities of a project or change management initiatives.
Key Job Responsibilities and Duties
Craft methodology and standards:
- Apply structured methodology to implement an effective way of running business as usual operations and to make it easier for the teams to work and achieve objectives.
- Support the scoping, design, execution of the processes and key initiatives to run the business and the organization
- Positively and proactively contributes towards the craft, including being available to coach others, share best practices or participate in events or projects
Process Excellence
- Execute thoughtful, yet simple, processes to increase efficiency and productivity.
- Implement the optimization of business operations by driving adoption of standardized processes across the department to increase efficiency and effectiveness while also simplifying where possible
Planning
- Support annual and ad hoc planning processes within the department, by working closely with each sub-departments and collaborate with FP&A for a budget definition and resource allocation.
Cadence
- Support the preparation and facilitation of business reviews (monthly, quarterly, mid year), including managing follow up and ensuring actions are tracked and delivered.
Stakeholder management:
- Effectively collaborate with various teams, departments, and stakeholders.
Acts as a central point of contact, streamlining processes, fostering teamwork, and driving operational efficiency. - Ability to influence up to Senior Management level and productively interact with Director level
- Effectively collaborate with various teams, departments, and stakeholders.
Performance management
- Implement the measurement, reporting and analysis of performance (vs. KP|s), creating and automating reporting and performing analysis where possible.
Role Qualifications and Requirements
- Bachelor Degree, Master Degree preferred
- 6 years of relevant experience
- Extensive process management experience and problem-solving skills, including experience with project and change management approaches and phases. Preferably having a solid data and insights analytical skills, comfortable in facilitating effective governance and business as usual initiatives.
- Have a solid business understanding, independently use quantitative and qualitative data to drive decision-making. Ability to tell a clear story with data/insights.
- Have a good financial background to be comfortable in understanding business and financial metrics and identify key insights for decision-making purposes.
- Ability to think strategically to identify challenges and opportunities and recommend solutions/actions.
- Skilled communicator and proven relationship builder, able to operate within a multitude of formal and informal networks while managing the competing interests of varied stakeholders.
- Strong interpersonal skills focused on collaboration. Building and maintain lasting relationships and connections with diverse teams, across the organization and outside
- Highly organized and structured in order to make sure all processes run smoothly and reliably.
- Able to lead, motivate, and manage teams to achieve organizational goals. Able to influence and steer leadership, senior management and groups.
- Solve complex problems independently. Able to break up a complex problem into actionable and easy-to-understand solutions.
- Hands-on and drive solutions to problems in partnership with the involved parties.
- Be able to ensure that outcomes of the processes and the BAU initiatives are in line with internal partners needs and expectations
: Global Impact, Personal Relevance
- Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
- A beautiful sustainable, that offers on-site meals, coffee, and snacks, multi-faith and breastfeeding rooms at the office*
- Commuting allowance and bike reimbursement scheme
- Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
- Free access to online learning platforms, development and mentorship programs
- Global Employee Assistance Program, free Headspace membership
Career Development Opportunities
- Bi-annual performance conversations, company-wide mentoring program, and internal development opportunities
- Unlimited access to online learning platforms: Udemy, Coursera, LinkedIn learning, O'reilly
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
