IT Services Department
They support the design and drive the execution of the operational processes such as planning and governance cadence and other key initiatives to run the department, increase efficiency and effectiveness while also simplifying where possible
Craft methodology and standards:
- Apply structured methodology to implement an effective way of running business as usual operations and to make it easier for the teams to work and achieve objectives.
- Support the scoping, design, execution of the processes and key initiatives to run the business and the organization
- Positively and proactively contributes towards the craft, including being available to coach others, share best practices or participate in events or projects
Process Excellence
- Execute thoughtful, yet simple, processes to increase efficiency and productivity.
- Implement the optimization of business operations by driving adoption of standardized processes across the department to increase efficiency and effectiveness while also simplifying where possible
Planning
- Support annual and ad hoc planning processes within the department, by working closely with each sub-departments and collaborate with FP&A for a budget definition and resource allocation.
Cadence
- Support the preparation and facilitation of business reviews (monthly, quarterly, mid year), including managing follow up and ensuring actions are tracked and delivered.
Performance management
- Implement the measurement, reporting and analysis of performance (vs. KPIs), creating and automating reporting and performing analysis where possible.
Stakeholder management:
- Effectively collaborate with various teams, departments, and stakeholders. Acts as a central point of contact, streamlining processes, fostering teamwork, and driving operational efficiency.
- Ability to influence up to Senior Management level and productively interact withDirector level
Strategic Thinking
- Craft skills: basic process management and problem solving skills including experience with project / change management approaches and phases. Preferably having a solid data and insights analytical skills, comfortable in facilitating effective governance and business as usual initiatives
- Have a basic business and good financial understanding, independently use quantitative and qualitative data to drive decision making. Ability to tell a clear story with data/insights. Have a good financial background to be comfortable in understanding business and financial metrics and identify key insights for decision making purposes.
- Ability to identify challenges and opportunities and recommend solutions/actions.
- Change Management basic background
- Be able to effectively communicate with people of diverse background and seniority while building and maintaining lasting relationships. Skilled communicator and proven relationship builder, able to operate within a multitude of formal and informal networks while managing the competing interests of varied stakeholders.
- Strong interpersonal skills focused on collaboration. Building and maintain lasting relationships and connections with diverse teams, across the organization and outside
- Highly organized and structured in order to make sure all processes run smoothly and in a reliable manner.
- Able to influence (senior) management and groups.
- Solve complex problems under minor supervision. Able to break up a complex problem into actionable and easy to understand solutions. As well, they should be hands on and drive solutions to problems in partnership with the involved parties.
- Be able to ensure that outcomes of the processes and the BAU initiatives are in line with internal partners needs and expectations
Benefits & Perks: Global Impact, Personal Relevance
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards strive to make it easier for you to experience all that life has to offer on your terms so that you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:
- Headquarters located in one of the most dynamic and cosmopolitan cities in Europe: Amsterdam.
- Contribute to a high scale, sophisticated, world-class product and see the real time impact of your work on millions of travelers worldwide.
- Be part of a truly international fast paced environment and performance driven culture.
- Performance-based company that offers 29 vacation days, career advancement, and lucrative compensation, including bonuses and stock potential.
- Discount on Booking.com accommodations with the “Booking Deal” including other perks and benefits.
- Company-sponsored family and social activities to help our employees become integrated with each other and Dutch culture.
- Diverse and creative colleagues from every corner of the world.
- Health, life, and disability insurance*
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country).
- Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and quarterly Booking.com wallet credit.
- Free access to online learning platforms, development and mentorship programs, and a complimentary Headspace membership
- On-site meals, coffee, and snacks, including healthy and vegan options, daily*
#ThinkInclusion: Wellbeing & Inclusion at Booking.com:
Take it from our Chief People Officer, Paulo Pisano: “”
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