Job Responsibilities:
- Lead pre and post-sales technical enablement, supporting field teams with advanced product design to enhance deal success and customer satisfaction.
- Conduct hands-on testing and documentation for custom configurations, and co-author use-case documentation alongside product marketing.
- Develop and maintain sales tools such as TCO estimators and performance sizers and provide technical expertise for internal training content.
- Advocate for the product at trade shows and conferences, create engaging content, and participate in specialized teams for targeted go-to-market strategies.
- Act as a technical liaison for customer and partner escalations and play a key role in managing strategic customer relationships.
- Oversee the technical aspects of early access programs, ensuring successful feature adoption and providing guidance on directed access initiatives.
- Manage the product enhancement request process, influencing design and prioritization with a comprehensive understanding of technical and business considerations.
- Collaborate with engineering and product management to develop new designs from concept to launch and lead technical market analysis to inform product decisions.
Job Requirements
- 3+ years of hyperscaler experience (AWS, Azure, GCP), this includes configuring network, compute and storage – MUST.
- 3+ Proven work experience as a Cloud Architect or similar role -MUST.
- One -OR- more of the below:
- 3+ years of hands-on experience with storage solutions.
- 3+ years of hands-on experience with Data Protection solutions, including backup and disaster recovery solutions enabling to meet customers migration and DR requirements to secondary or low-cost data centers on-premises or cloud.
- 3+ years of hands-on experience with Ransomware protection and Data security solutions.
- Good understanding cloud security guidelines, key management, certificate handling, ability to propose highly available solutions for local, zonal and regional HA.
- Good understanding of cyber threats and data vulnerability.
- Background in data security.
- Experience in managing data breaches.
- Experience in conducting data protection impact assessment.
- Good understanding of a virtualization infrastructure VMware, KVM, Hyper-V, deployment of datastore for VM provisioning on various type of storage media VMFS block, NFS file shares or NVMe-TCP.
- Good understanding of a database or VM administrator lifecycle.
- Ownership mentality – demonstrated end to end ownership, accountability, and a desire to lead from the front when required to achieve the desired outcome.
- Exceptional written and verbal communication skills.
- Strong demonstrated experience with complex problem solving.
- Customer obsession – demonstrated building a strong understanding of customer problems and building capabilities that help resolve their pain points.
- Experience mentoring and training colleagues – advantage.
- Understanding of cyber recovery solutions – advantage.
- Hands-on experience with NetApp ONTAP – huge advantage.
- Familiarity with DORA and Bank of England requirements - advantage.
- Experience operating within globally dispersed teams – advantage.
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