Job Summary
Job Responsibilities:
- Lead pre and post-sales technical enablement, supporting field teams with advanced product design to enhance deal success and customer satisfaction.
- Conduct hands-on testing and documentation for custom configurations, and co-author use-case documentation alongside product marketing.
- Develop and maintain sales tools such as TCO estimators and performance sizers, and provide technical expertise for internal training content.
- Advocate for the product at trade shows and conferences, create engaging content, and participate in specialized teams for targeted go-to-market strategies.
- Act as a technical liaison for customer and partner escalations, and play a key role in managing strategic customer relationships.
- Oversee the technical aspects of early access programs, ensuring successful feature adoption and providing guidance on directed access initiatives.
- Manage the product enhancement request process, influencing design and prioritization with a comprehensive understanding of technical and business considerations.
- Collaborate with engineering and product management to develop new designs from concept to launch, and lead technical market analysis to inform product decisions.
Job Requirements
- 5+ years of hands-on comprehensive experience with NetApp ONTAP
- 3+ years of at least one “big 3” hyperscaler experience (AWS, Azure, GCP)
- Strong full-stack awareness from data storage up through applications and business processes, including Operating Systems, Networking, Virtualization, Security / Governance, Finance / Cost Management, Big Data / High Performance Computing / Artificial Intelligence and Automation / Infrastructure as Code.
- Exceptional written and verbal communication skills
- Proven work experience as a Cloud Architect or similar role
- Strong demonstrated experience with complex problem solving.
- Strong experience designing for environments with stringent security requirements, including general, contractual, legal, geopolitical, and industry-specific security frameworks.
- Customer obsession – demonstrated building a strong understanding of customer problems and building capabilities that help resolve their pain points.
- Bias for action – demonstrated bias for initiative while solving problems for customers, our company, and your team.
- Ownership mentality – demonstrated end to end ownership, accountability, and a desire to lead from the front when required to achieve the desired outcome.
- Collaboration & Communication – demonstrated experience in building strong connections with customers, stakeholders, internal partner teams, and external partners.
- Experience operating within globally dispersed teams a plus.
- Experience with enterprise automation frameworks and/or programming languages a plus.
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