NetApp Technical Support Engineer m/f/d 

Germany, Bavaria 

669218919

• Strong written and verbal communication skills in German and English.
• Mentoring abilities for helping fellow Technical Support Engineers when needed also providing coaching on effective communication and customer service skills in stressful and/or ambiguous situations.
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
• Ability to follow standard engineering principles and practices, escalating when necessary.
• Contribute to the shift left philosophy by driving knowledge management, incident prevention and product improvement, applying KCSV6 Solve and Evolve loop best practices.
• Creative approach to problem solving.
• Solid understanding of one or more of the following protocols, applications and platforms: NFS, CIFS, SAN, iSCSI, TCP/IP and Networking, RAID, NetApp Storage System operating systems such as Data ONTAP or E-Series Operating System (EOS), DNS, NIS and AD.

• Data ONTAP operating system and NetApp High-Availability (HA) Technology.
• UNIX/Linux configuration, administration, and technical support.
• Microsoft Windows environment configuration, system administration and technical support.
• NAS and/or SAN storage and surrounding infrastructure.
• The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with NetApp storage systems and solutions.
• NetApp Cluster-Mode Storage Solutions and related technologies.
• Server, and Desktop Virtualization Solutions (such as VMware, Microsoft Hyper-V, Citrix)
• NetApp Storage Management Software Suite.
• Performance issues relating to NetApp storage solutions.
• Expertise in one or more cloud solutions is a plus.

A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience; 5 to 7 years of experience in UNIX, Storage administration or technical support is required.