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KLA Engineer Customer Support m/f/d 
Germany, Thuringia, Jena 
367423852

31.07.2024

Job Description

  • Evaluate, analyze, diagnose and solve technical equipment problems via telephone, remote access or in person at a customer location
  • Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
  • Representing the company to the customer and accountability for customer satisfaction with service
  • Coordinating actions with customers to minimize downtime
  • Training and Support service engineers world wide
  • Communication with all partners in a timely manner
  • Effectively present information to management
  • Comply and follow all procedures within the company security policy
  • Adhere to all safety and health rules and regulations

Minimum Qualifications

  • University Degree in Electronics or Electrical Engineering or Mechanical Engineering or equivalent experience
  • Good practical skills in electronic, electrical, pneumatic, mechanical assembly
  • Ability to read and work with engineering drawings, schematics, and technical manuals
  • Excellent analytical problem-solving skills
  • Good presentation and interpersonal skills
  • Good communication skills in English and German
  • Proficiency in MS office tools
  • Willingness to travel to customer sites on a regular basis (roughly 25%) for onsite support and service & systems installation