SAP Technical Support Engineer f/m/d 

Germany, Saxony, Dresden 

217833868

Millions of people rely on a secure supply of water, energy in the form of gas or electricity and digital services, as well as accurate billing and payment for services every moment. You will be in daily contact with globally operating customers from Apple to Gaz de France to Zurich Insurance. All our customers rely on smooth operation of our applications to conduct their most important business processes.

• You will become an expert in specific business processes of the utility industry or contract accounting and convergent invoicing.
• At the same time, you will become a technical expert in reading and understanding coding lines and analyzing program flows. With this knowledge and technical finesse, you and your team will detect the causes of inconsistencies or errors in the applications or in the user handling like detectives. Excitement guaranteed.
• Artificial intelligence is becoming more and more integral to our work and supports us in recurring tasks. You want to do more? Just do it.
• You will collaborate regularly and exchange with the development department and contribute to the optimization and design of our products. In testing activities for new releases, you will ensure the quality of new features.
• In projects or innovation campaigns, you can shape the working methods of our global organization.
• Large parts of self-determined work and flexibility are core elements of our everyday life.
  

What you bring:

• You would like to work in a global environment and yet be locally anchored.
• You are proficient in German and English in speech and text.
• Great communication skills, with the ability to effectively communicate with both technical and non-technical audiences.
• You are curious and want to learn something new every day. Problem-solving is fun for you.
• Eagerness to upskill and continuously learn new technologies and methodologies.
• Previous experience in technical customer support roles or any relevant field is a plus. Highly satisfied customers are your passion.
• Knowledge and experience in dealing with software coding or related areas are advantageous.
• Knowledge or experience in the utilities sector (e.g., energy, water, gas) is a plus.
  

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