Cisco Enterprise Security Account Manager 

India, Delhi, New Delhi 

665439507

Client Relationship Management:

• Act as the primary point of contact for assigned accounts, ensuring strong, lasting relationships.
• Regularly communicate with clients via phone, email, or virtual meetings to understand their needs and address any concerns.
• Proactively monitor and manage the client’s satisfaction, ensuring that services and products meet or exceed expectations.

Account Growth & Retention:

• Develop and execute strategies for expanding business opportunities within existing client accounts.
• Identify upsell and cross-sell opportunities, proposing tailored solutions to meet client needs and drive account growth.
• Ensure timely resolution of any client issues and concerns to maintain customer satisfaction and retention.
• Develop and execute a 1-3 year strategic account plan aligned with the client's long-term goals.
• Identify and pursue transformational business opportunities to increase Cisco's wallet share.

Program Management:

• Manage & full fill the client requirements of various architectures through Cisco partner eco systems
• Work closely with internal teams Sales, Account Executives, Solution Engineering teams to meet client requirements

• Provide comprehensive business reporting and forecast management using methodologies like MEDDPICC.

Sales Support:

• Collaborate with wit all internal team to prepare proposals, quotes, and presentations tailored to client needs.
• Collaborate with cross-functional teams to manage and grow all revenue streams from the account.
• Provide support during contract negotiations and renewals, helping clients understand the value proposition and ensuring they receive optimal service.
• Assist in setting up and managing customer accounts in the SFDC.

Problem Solving:

• Address and resolve any issues or concerns raised by clients in a timely and professional manner.
• Act as an advocate for the client within the company, ensuring their needs are met and any challenges are addressed effectively.

Market Intelligence:

• Stay up to date with industry trends, market developments, and competitor activity to provide relevant insights to clients.
• Identify new opportunities within your accounts or potential new clients by analyzing market conditions and client needs.

Key Skills & Competencies:

• Strong Communication Skills:Excellent written and verbal communication skills, with the ability to communicate effectively with clients, internal teams, and stakeholders.
• Client-Focused:Ability to build and maintain strong relationships with clients, ensuring their satisfaction and business growth.
• Project Management:Strong organizational and project management skills, with experience in handling multiple clients and projects simultaneously.
• Sales Acumen:Ability to identify and capitalize on sales opportunities to drive business growth within assigned accounts.
• Problem-Solving Skills:Strong critical thinking and problem-solving abilities to resolve client concerns effectively and efficiently.
• Self-Motivated:Ability to work independently, handling accounts and projects remotely while ensuring high levels of productivity and client satisfaction.
• Tech-Savvy:Comfortable using all internal tools SFDC, and virtual communication platforms like WebEx
• Attention to Detail:Meticulous attention to detail to ensure accuracy in communications, reports, and account management.
• Strong analytical and decision-making abilities.
• Passion for technology and innovation.

Minimum Qualifications

• Bachelor’s degree in engineering or business management.
• Proven experience in account management, selling solutions, subscriptions and services (10 years minimum).
• Proficient in using CRM systems e.g. Salesforce and office productivity software
• A strong understanding of digital tools and platforms used in virtual communication, collaboration, and project management.

• Proven track record of selling to enterprise accounts.
• Strong organizational and time management skills.
• Demonstrated ability to influence senior executives and decision-makers.
• Comprehensive understanding of Cisco products, services, and solutions.