GE HealthCare Customer Success Manager 

Spain, Community of Madrid, Madrid 

66022741

• You own Healthcare Digital install base and SSA renewals for a selected number of accounts.

• You have knowledge about what customers are entitled to in existing contracts - partnering with Inside Sales and Customer Care to ensure customer satisfaction and contract profitability.

• You follow customers’ digital and transformational strategies and desired outcomes. Additionally, you understand customers’ current state, infrastructure, applications, digital solutions, and issues in order to ensure customer success.

• You are the primary Point of Contact for customers beyond established Service and Support paths and processes partnering with the Service Desk Leader.

• You orchestrate the service reviews with the customer based on inputs from the Service Desk Leader.

• You collaborate with customers and GEHC resources to establish a 3-year Strategic Account and Success Plan.

• You develop strategies with GEHC teams, gain buy in, design and implement customer success plans to drive and help customers realize value from our products and ensure retention. You engage and facilitate GE teams necessary to foster positive GEHC customer relationship.

• You identify and influence commercial opportunities including upsell and cross-sells and refer to appropriate GEHC Account Managers – you will own the opportunities until the stage of creating an offer

• You ensure collaboration and alignment with HC Digital and HC Systems Solutions teams: drive knowledge increase, market understanding, and cross business narratives.

• You maintain current knowledge of customers’ environments and industry, technology trends to be able to share GEHC points of view and influence customer success

• Fluency in English and Spanish language

• Minimum educational background: Bachelor’s degree or comparable higher education in IT, Healthcare, MedTech, Medicine, Business, Management, Economics, or related fields

• Practical experience in Business, Project Management or Sales/Marketing

• Proven key account management and project planning skills

• Outstanding influencing, interpersonal and networking skills to drive collaborative culture at all levels and proven track record on relationship building skills

• High level presentation skills in front of any audience, including C-Suite representatives

• Ability to present ideas to customers in a way that produces understanding and impact

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.