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CheckPoint Customer Success Manager - EMEA Spain, Community of Madrid, Madrid 449451352
23.06.2024
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Key Responsibilities
- Regularly engage with key customers, partners, and Check Point stakeholders
- Plan and execute post-sale onboarding processes
- Build with customers their implementation goals and roadmaps
- Provide reporting on adoption and retention, to customers, partners, and Check Point peers
- Lead customer-facing quarterly business reviews
- Proactively identify adoption challenges and leverage peers and partners to help customers overcome challenges that impact implementation timelines
- Be accountable for the resolution of customer issues, including escalations
- Support the Sales Organization’s efforts to drive awareness of Check Point solutions
- Share customer input with Check Point stakeholders in order to improve Check Point’s offerings
Qualifications
- 5+ years of relevant experience in the Cyber industry in roles of customer service/customer success / Sales
- Fluent English and Spanish, excellent communication skills and ability to foster positive business relationships
- Technical skills and an IT industry background preferred
- Experience analyzing and optimizing the existing processes in the Customer Success department
- Highly organized and able to multi-task
- Self-driven and proactive nature
- Patient and active listener
- Ability to work independently in a high-velocity environment
- Willingness to travel abroad from time to time
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