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Citi Group Change Management - Program Lead VP Hybrid 
United States, Florida, Tampa 
658646526

10.09.2024

The Change ManagementProgram Management Lead

In this opportunity as a Change Management Program Management Lead, you will:

Responsibilities:

  • Proactively gather business requirements from stakeholders to enrich and build the tooling backlog for planned releases.

  • Plan and prioritize releases based on available story points from the Technology Team.

  • Develop and manage CEAM capabilities roadmap for each quarter.

  • Partner with Technology Team (Business Analysts, Developers) on delivering Change Management tool enhancements and systems integrations.

  • Translate business requirements into accurate Jira EPICs and User Stories and perform reviews with stakeholders.

  • Contribute to technical design sessions and walkthroughs to ensure business requirements are correctly mapped to the expected design and outcomes.

  • Coordinate and engage in business User Acceptance Testing (UAT) activities with stakeholders and obtain signoffs.

  • Manage changes to the business requirements, EPICs and user stories and keep all artifacts accurately maintained in Jira and Confluence.

  • Engage with stakeholders and Technology Teams to plan and resolve defects for each release.

  • Perform production deployment checkout testing (aligned to weekend deployments).

  • Prepare release documentation (production release notices, post-production deployment notices).

  • Manage all tooling related information on Confluence, including creation and management of Confluence forms, Jira integration, reports, widgets etc.

  • Assist with updates to Tooling User Guide and engage in ad-hoc Change Management Tool product demos.

  • Prepare and lead status updates at product status meeting and at monthly Tooling and Adoption forum.

  • Prepare status reports for senior leadership to track progress, issues, risks.

  • Other tooling related activities as prioritized.

Qualifications:

  • 6+ Years Technical Program/Project Management experience.

  • 3+ Years of Technology Product Management experience, specifically working with an in-house developed software product and tech teams.

  • 3+ Years of Business Analysis experience in technology preferred.

  • 3+ Years of experience working in the Financial Services Industry preferred.

  • 2+ years proven/advanced experience working with both Jira and Confluence.

  • Proven experience working with Technology SDLC Delivery/Agile Delivery.

  • Must have strong business requirements gathering experience.

  • Must have strong experience translating business requirements into written Jira EPICs and User Stories.

  • Technology and automation mindset, focusing on ways to continuously improve.

  • Ability to write clear documentation (User Guides, Meeting Minutes, PowerPoint presentations).

  • Demonstrated commitment to quality and attention to detail.

  • Excellent interpersonal relationships with ability to influence and negotiate with stakeholders.

  • Strong analytical skills, critical thinking, and problem-solving skills.

  • Strong communication and organizational skills with the ability to manage multiple task priorities simultaneously.

  • Sense of urgency to complete tasks to meet release deadlines.

  • Continuous process improvement mindset preferred.

  • Ability to develop PowerPoint presentations, lead and present at meetings and forums.

  • Ability to learn quickly, deal with changing priorities, and ambiguity.

  • Microsoft Office skills (Word, Excel, PowerPoint).

  • Working knowledge of SharePoint and Microsoft Teams.

Education:

  • Bachelor's/University degree or equivalent experience,

  • Master's degree preferred

Project and Program ManagementProgram Management

Full timeTampa Florida United States$103,920.00 - $155,880.00



Anticipated Posting Close Date:

Sep 22, 2024

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