Citi Group Change Management - Program Lead VP Hybrid 

United States, Florida, Tampa 

658646526

The Change ManagementProgram Management Lead

In this opportunity as a Change Management Program Management Lead, you will:

Responsibilities:

• Proactively gather business requirements from stakeholders to enrich and build the tooling backlog for planned releases.

• Plan and prioritize releases based on available story points from the Technology Team.

• Develop and manage CEAM capabilities roadmap for each quarter.

• Partner with Technology Team (Business Analysts, Developers) on delivering Change Management tool enhancements and systems integrations.

• Translate business requirements into accurate Jira EPICs and User Stories and perform reviews with stakeholders.

• Contribute to technical design sessions and walkthroughs to ensure business requirements are correctly mapped to the expected design and outcomes.

• Coordinate and engage in business User Acceptance Testing (UAT) activities with stakeholders and obtain signoffs.

• Manage changes to the business requirements, EPICs and user stories and keep all artifacts accurately maintained in Jira and Confluence.

• Engage with stakeholders and Technology Teams to plan and resolve defects for each release.

• Perform production deployment checkout testing (aligned to weekend deployments).

• Prepare release documentation (production release notices, post-production deployment notices).

• Manage all tooling related information on Confluence, including creation and management of Confluence forms, Jira integration, reports, widgets etc.

• Assist with updates to Tooling User Guide and engage in ad-hoc Change Management Tool product demos.

• Prepare and lead status updates at product status meeting and at monthly Tooling and Adoption forum.

• Prepare status reports for senior leadership to track progress, issues, risks.

• Other tooling related activities as prioritized.

Qualifications:

• 6+ Years Technical Program/Project Management experience.

• 3+ Years of Technology Product Management experience, specifically working with an in-house developed software product and tech teams.

• 3+ Years of Business Analysis experience in technology preferred.

• 3+ Years of experience working in the Financial Services Industry preferred.

• 2+ years proven/advanced experience working with both Jira and Confluence.

• Proven experience working with Technology SDLC Delivery/Agile Delivery.

• Must have strong business requirements gathering experience.

• Must have strong experience translating business requirements into written Jira EPICs and User Stories.

• Technology and automation mindset, focusing on ways to continuously improve.

• Ability to write clear documentation (User Guides, Meeting Minutes, PowerPoint presentations).

• Demonstrated commitment to quality and attention to detail.

• Excellent interpersonal relationships with ability to influence and negotiate with stakeholders.

• Strong analytical skills, critical thinking, and problem-solving skills.

• Strong communication and organizational skills with the ability to manage multiple task priorities simultaneously.

• Sense of urgency to complete tasks to meet release deadlines.

• Continuous process improvement mindset preferred.

• Ability to develop PowerPoint presentations, lead and present at meetings and forums.

• Ability to learn quickly, deal with changing priorities, and ambiguity.

• Microsoft Office skills (Word, Excel, PowerPoint).

• Working knowledge of SharePoint and Microsoft Teams.

Education:

• Bachelor's/University degree or equivalent experience,

• Master's degree preferred

Anticipated Posting Close Date:

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