Partner with the Sales teams to brainstorm, troubleshoot and diagnose process flow inefficiencies and work directly with channel stakeholders to push issues through to resolution.
Create comprehensive written process documents to effectively manage all sales operations related processes.
Prepare, create, and send out SFDC reports, excel pivot tables, data tracking and analytics
Review and maintain data hygiene of Salesforce opportunities, ensuring accurate pipeline forecasting and operational excellence in collaboration with cross-functional teams
Consistently supporting the teams globally to come up with automation, better ways of thinking, and ways to offer the most optimal support
Assist with end-of-month activities with Sales and PSMs
Interacts closely with leadership on monthly reporting calendar requirements/delivery.
Works on special projects and initiatives, using advanced data analysis, in order to drive process improvements or support senior leadership in strategic planning and decisions.
Conducts dashboard and reporting analysis and reviews.
Work cross-functionally with partners in Sales Strategy, Finance, Marketing, IT, and HR to support business initiatives
What We'd Like to See
Experience managing Salesforce, or similar CRM tools
Experience with global support
Ability to drive impact in a fast-paced environment
Strategic thinking and problem-solving skills
Excellent attention to detail and willingness to pitch in when necessary
Ability to learn and scale with new tools/systems/processing
Analytic skills
Role Essentials
Bachelor's degree or equivalent experience
2+ years in Sales Operations, background in advertising sales operations or marketing is a plus
Strong analytical skills and demonstrated proficiency in advanced spreadsheet applications
Experience working with sales operations tools, including AEM and Salesforce is a plus.
Well-versed in Excel
Attention to detail and the ability to dive into the technical or legal weeds is a must.
Ability to prioritize/manage work and problem-solve autonomously.
Perks & Benefits
Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
Flexible time-off policy and hybrid working practices
Tuition reimbursement program to support your and personal growth
Equity opportunities and an employee stock purchase program (ESPP)
Comprehensive Mental Health and Employee Assistance Program (EAP) benefit