SAP Virtual Customer Success Partner VCSP - 

Spain, Catalonia 

653770549

Responsibilities:

• Engage with a large portfolio of customers across different SAP cloud solutions, assist and guide them through the different phases of the lifecycle including onboarding, adoption, value realization and renewal
• Pursue high standards of customer engagement and satisfaction with a focus on customer loyalty by sharing tools, processes, best practices
• Empathize with every aspect of the customer experience, putting customers’ needs first,
• Build and leverage a network of key internal stakeholders from different functions that can support customer success
• Schedule and deliver targeted customer best practice guidance along the customer onboarding lifecycle
• Monitor effectiveness and syndicate best practices for digital customer engagement as they relate to improving customer onboarding, NPS, adoption, reference-ability, renewal rates and upsells.

Requirements:

• Location: Barcelona
• 3+ years of experience in a client facing role, ideally Pre-Sales or Customer Success , managing relationships with global, complex organizations, working with Cloud Business SaaS solutions.
• Previous experience working with SAP cloud SaaS solutions like ERP Cloud, DSC, HXM, CX, ISBN, BTP it would be a distinct advantage.
• Experience working in the IT (software) industry in areas such as Pre-Sales, Customer Engagement, Customer Success Management and Consulting would be an advantage.
• Commercial experience including developing and executing account management plans.
• Experience managing high volume of customer engagements.
• Proven ability to work with virtual/social tools to engage with customers.
• Proven experience working with diverse, cross functional organizations, both virtually and globally.
• Motivation and flexibility to work in a high-growth organization, with the ability to learn quickly and adapt to a fast-changing environment.
• Strong orientation to teamwork and collaboration.
• Proven ability to network across SAP and other cloud delivery teams
• Demonstrated ability to anticipate and solve problems and work across multiple tasks
• Excellent listening, written and oral communication skills.
• Working with customers across Southern Europe & Italy , this job requires language fluency in English +native level of Italian and Spanish .

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