SAP Virtual Customer Success Partner vCSP 

United States, Massachusetts 

612839881

Expanding responsibilities over time

Identify areas for improvement across the existing subscription as well as additional software to help solve problems

Experience & Language Requirements

• 5+ years industry experience preferred (marketing, digital marketing, communications)
• Commercial experience including experience developing and executing account management plans
• Experience managing high volume customer engagements is optimal
• Proven ability to work with virtual/social tools to engage with customers
• A self-starter with energy and drive and the ability to work multiple priorities
• Experience in any SAP cloud solutions
• Proven experience working with diverse sales, support and operations functional organizations – virtually/globally
• Record of building strong customer relationships (internal and external)
• Demonstrated ability to anticipate and solve problems
• Demonstrated ability to manage multiple tasks across functions
• Excellent listening, written and oral communication skills
• English required, other languages a plus (Spanish, German, French, Italian, Mandarin, Korean, Japanese)

Education

• BS / BA degree or comparable experience
• MBA a plus

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