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Honeywell Customer Service Professional 
United States 
653499935

13.06.2024
JOB DESCRIPTION

KEY RESPONSIBILITIES

  • Enter contracts for MSP, supporting new aircraft enrollments, contract transfers, and renewals.
  • Provide support for the Sales, Contracts, and Customer Accounts teams.
  • Execute all tasks with a high degree of accuracy.
  • Develop proficiency in SAP and related systems including the MyAerospace portal.
  • Support a global customer base while prioritizing critical issues to ensure customer requirements are met on time.
  • Manage work flow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure.
  • Responsible for maintaining metrics relating to workload and revenue generating activities.
  • Display strong written and verbal communication and presentation skills.
  • Support AAM Aftermarket contracts for HAPP and MPP programs.
  • Collaborate effectively with internal Honeywell resources to provide solutions.
  • Responding to customized contract requests expedited and / or preferential.
  • Actively participate in team meetings, process improvement teams, and other activities as assigned.

YOU MUST HAVE

  • Bachelor’s Degree in business, customer service, operations, or related field Experience in the Aerospace industry is strongly preferred.
  • Demonstrate flexibility and resilience, including the ability to influence others in a time sensitive and demanding environment.
  • Ability to make sound business decisions and take quick actions to execute Exceptional verbal and written communication skills.
  • Demonstrate strong analytical and problem solving skills Ability to work collaboratively with multiple Honeywell entities by developing and maintaining effective relationships.
  • Excellent time management and organization skills.
  • Working knowledge of export requirements and/or government regulations is a plus.
  • Ability to effectively handle a wide range of customers’ needs and requirements with care and professionalism at all times.
  • Knowledge of basic Financial principles, SalesForce.com, & SAP background is a plus.
  • Demonstrated ability to work in a changing environment is strongly preferred Great grasp and passion for customer service.

WE VALUE

  • Customer satisfaction
  • Order accuracy
  • Effective problem resolution and effectiveness of communication with internal and external customers.
Additional Information
  • JOB ID: req448092
  • Category: Customer Experience
  • Location: Circuito Aerospacial No. 2,Mexicali,BAJA CALIFORNIA,21395,Mexico
  • Nonexempt