Honeywell Customer Service Professional 

United States 

653499935

KEY RESPONSIBILITIES

• Enter contracts for MSP, supporting new aircraft enrollments, contract transfers, and renewals.
• Provide support for the Sales, Contracts, and Customer Accounts teams.
• Execute all tasks with a high degree of accuracy.
• Develop proficiency in SAP and related systems including the MyAerospace portal.
• Support a global customer base while prioritizing critical issues to ensure customer requirements are met on time.
• Manage work flow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure.
• Responsible for maintaining metrics relating to workload and revenue generating activities.
• Display strong written and verbal communication and presentation skills.
• Support AAM Aftermarket contracts for HAPP and MPP programs.
• Collaborate effectively with internal Honeywell resources to provide solutions.
• Responding to customized contract requests expedited and / or preferential.
• Actively participate in team meetings, process improvement teams, and other activities as assigned.

YOU MUST HAVE

• Bachelor’s Degree in business, customer service, operations, or related field Experience in the Aerospace industry is strongly preferred.
• Demonstrate flexibility and resilience, including the ability to influence others in a time sensitive and demanding environment.
• Ability to make sound business decisions and take quick actions to execute Exceptional verbal and written communication skills.
• Demonstrate strong analytical and problem solving skills Ability to work collaboratively with multiple Honeywell entities by developing and maintaining effective relationships.
• Excellent time management and organization skills.
• Working knowledge of export requirements and/or government regulations is a plus.
• Ability to effectively handle a wide range of customers’ needs and requirements with care and professionalism at all times.
• Knowledge of basic Financial principles, SalesForce.com, & SAP background is a plus.
• Demonstrated ability to work in a changing environment is strongly preferred Great grasp and passion for customer service.

WE VALUE

• Customer satisfaction
• Order accuracy
• Effective problem resolution and effectiveness of communication with internal and external customers.

• JOB ID: req448092
• Category: Customer Experience
• Location: Circuito Aerospacial No. 2,Mexicali,BAJA CALIFORNIA,21395,Mexico
• Nonexempt