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Honeywell Lead Customer Experience Specialist Romania 653021373
11.09.2024
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This is a hybrid role, 3 days at the office + 2 days work from home model.
Key responsibilities
- Maintain outmost proficiency in English language while handling customer inquiries.
- Provide support to all customers requests from EMEA/AP/AMER region.
- Timely processing of service requests from all the case queues and assigning them to technicians within SLA.
- Become an expert in Salesforce and InContact telephonic tool.
- Ability to handle customers calls from AMER /AP/EMEA region.
Key skills and qualifications
- Bachelor’s Degree.
- Preferred minimum 3-year experience in the Customer Services field, preferably with expertise in SAP or/and Sales Force.
- Customer-oriented and action-oriented, self-motivated, with good communication skills in English.
- Ability to interact with a wide variety of customers in different countries.
- Experience working in a multidisciplinary team and an international environment.
We offer
- 3 + 2 hybrid work arrangement to support your work-life balance.
- Enjoy 25 vacation days per year, plus extra days off for life's special events.
- We provide meal vouchers and other flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers).
- Medical Insurance Plan paid by the company.
- Comprehensive induction, ongoing training and development to set you up for success.
- JOB ID: HRD242593
- Category: Customer Experience
- Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
- Nonexempt
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