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Honeywell Lead Customer Experience Specialist 
Romania 
394851381

16.09.2024
JOB DESCRIPTION

Key Responsibilities:

  • Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations;
  • RQB - reactive quoted: creation, re-creation, additions and deductions;
  • Operates changes according to process requirements in various existing records
  • Creates project structures, always taking into account the need for different cost allocations (including changes, creation of new activities, and the "finalized" technical setting), according with the documented customer requirements
  • Initiates, get approvals (if necessary) and complete billing related to contracts, reactive quoted, projects (full or partial billing);
  • Analyzes and takes the necessary steps to resolve disputes (credit issuance and reflow);

Key requirements:

  • Minimum college graduate; bachelor degree preferred
  • Minimum 1 year experience on Sr Customer Experience Specialist role
  • English- main language
  • ERP knowledge and Microsoft Office Suite knowledge

Our offer:

  • Competitive Salary regularly increased based on your performance;
  • Market-leading Sales performance incentive rewarding your individual achievements;
  • Enjoy 25 vacation days per year, plus extra days off for life's special events
  • We provide meal vouchers;
  • Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
  • Medical Insurance Plan paid by the company;
  • Christmas and Easter bonuses;
  • Recognition & referral bonus programs;
  • Comprehensive induction, ongoing training and development to set you up for success;
  • In-house and external learning platforms (Udemy) to continue to expand your skills;
  • Work experience opportunities to help you grow your career with us;
  • Global employee networks to help you connect and grow;
  • Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
  • In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
  • Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
  • Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
  • Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
  • 3 + 2 hybrid work arrangement to support your work-life balance;
  • Flexible working hours;
  • Fresh fruit days in the office.


Additional Information
  • JOB ID: HRD241220
  • Category: Customer Experience
  • Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
  • Nonexempt