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Apple Service Channel Account Manager - f/m/d Germany, Bavaria, Munich 65231974
28.03.2024
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Key Qualifications
- Extensive Account Management experience
- Established track record in delivering excellence within the after-sales arena within a complex, matrixed organisation
- Demonstrate a very good understanding of the market’s key players, i.e. consumer and enterprise customers, retailers and Telcos
- Exposure working with Service providers and Resellers in the Information & Communication or other technical consumer product market
- Exposure to managing a channel of vendors, customers, resellers, providers or accounts in a consumer market and partnering with multiple 3rd party business partners including their senior managers across the sub-region
- Define and implement standards driving a great customer experience and performance
- Strong interpersonal and problem solving skills, able to work with management and cross-functional teams, resolve complex situations with structured approach
- Excellent presentation and communications skills comfortable presenting across all levels of an organisation including Senior Management
- Excellent qualitative and quantitative analytical skills, ability to use data to solve business issues and as well as identify new opportunities
- Experience in managing basic legal and financial aspects of After Sales or Service environment
- Ability to maintain a positive attitude in a dynamic and fast-paced work environment, providing attention to detail, critical thinking & analysis, curiosity & forward thinking
- Ability to work independently and experience in remote management
- Flexibility to travel
- Full fluency in English and German required, additional fluency in French is desirable
Description
- Rationalise and develop the service network, cultivate relationships with key partners in the sub-region - Closely manage capacity and lineup of the channel and ability to adapt to future.ACCOUNT MANAGEMENT: - Assessing and meeting the accounts onsite requires an adequate level of traveling- Complete and implement new programs and service solutions, global strategies and processes- Find opportunities, set and agree ambitious targets with accounts, especially key accounts- Participate in the cross-functional development and implementation of processes and systems
Education & Experience
- Degree (Engineering, Finance, Commercial) preferred or previous related experience
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