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Apple Service Channel Account Manager - f/m/d 
Germany, Bavaria, Munich 
65231974

06.06.2024
Description
- Rationalise and develop the service network, cultivate relationships with key partners in the sub-region - Closely manage capacity and lineup of the channel and ability to adapt to future.ACCOUNT MANAGEMENT: - Assessing and meeting the accounts onsite requires an adequate level of traveling- Complete and implement new programs and service solutions, global strategies and processes- Find opportunities, set and agree ambitious targets with accounts, especially key accounts- Participate in the cross-functional development and implementation of processes and systems
Minimum Qualifications
  • Exposure to managing a channel of vendors, customers, resellers, providers or accounts in a consumer market.
  • Excellent qualitative and quantitative analytical skills, ability to use data to solve business issues and as well as identify new opportunities.
  • Full fluency in English and German.
  • Flexibility to travel.
Preferred Qualifications
  • Experience partnering with multiple 3rd party business partners including their senior managers.
  • Established track record in delivering excellence within the after-sales arena.
  • Demonstrate a very good understanding of the market’s key players, i.e. consumer and enterprise customers, retailers and Telcos.
  • Exposure working with Service providers and Resellers in the Information & Communication or other technical consumer product market.
  • Ability to maintain a positive attitude in a dynamic and fast-paced work environment, providing attention to detail, critical thinking & analysis, curiosity & forward thinking.
  • Define and implement standards driving a great customer experience and performance.
  • Strong interpersonal and problem solving skills, able to work with management and cross-functional teams, resolve complex situations with structured approach.
  • Excellent presentation and communications skills comfortable presenting across all levels of an organisation including Senior Management.
  • Experience in managing basic legal and financial aspects of After Sales or Service environment.
  • Ability to work autonomously and experience in remote account/vendor management.
  • Full fluency in French is desirable.
  • Degree (Engineering, Finance, Commercial) preferred or previous related experience