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Apple Service Channel Account Manager - f/m/d Germany, Bavaria, Munich 65231974
06.06.2024
Description
- Rationalise and develop the service network, cultivate relationships with key partners in the sub-region - Closely manage capacity and lineup of the channel and ability to adapt to future.ACCOUNT MANAGEMENT: - Assessing and meeting the accounts onsite requires an adequate level of traveling- Complete and implement new programs and service solutions, global strategies and processes- Find opportunities, set and agree ambitious targets with accounts, especially key accounts- Participate in the cross-functional development and implementation of processes and systems
Minimum Qualifications
- Exposure to managing a channel of vendors, customers, resellers, providers or accounts in a consumer market.
- Excellent qualitative and quantitative analytical skills, ability to use data to solve business issues and as well as identify new opportunities.
- Full fluency in English and German.
- Flexibility to travel.
Preferred Qualifications
- Experience partnering with multiple 3rd party business partners including their senior managers.
- Established track record in delivering excellence within the after-sales arena.
- Demonstrate a very good understanding of the market’s key players, i.e. consumer and enterprise customers, retailers and Telcos.
- Exposure working with Service providers and Resellers in the Information & Communication or other technical consumer product market.
- Ability to maintain a positive attitude in a dynamic and fast-paced work environment, providing attention to detail, critical thinking & analysis, curiosity & forward thinking.
- Define and implement standards driving a great customer experience and performance.
- Strong interpersonal and problem solving skills, able to work with management and cross-functional teams, resolve complex situations with structured approach.
- Excellent presentation and communications skills comfortable presenting across all levels of an organisation including Senior Management.
- Experience in managing basic legal and financial aspects of After Sales or Service environment.
- Ability to work autonomously and experience in remote account/vendor management.
- Full fluency in French is desirable.
- Degree (Engineering, Finance, Commercial) preferred or previous related experience
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