Cisco Technical Consulting Engineer 

Poland, Lesser Poland Voivodeship, Krakow 

64864681

What You’ll Do?

• Diagnose, troubleshoot and resolve incidents related to Cisco SDWAN services and solutions.
• Work with customers via collaboration tools to tackle highly sophisticated technical issues.
• Be a member of a worldwide team.
• Engage in cross-technology collaborations to help solve issues in heterogeneous network environments.
• Recreate customer technical problems within Cisco’s internal state-of-the-art labs.
• Be a trusted technical authority to worldwide Cisco customers and partners.
• Contribute to knowledge bases and troubleshooting guides.
• Create automation and augmentation logic to speed up issue resolution.
• Improve product quality by identifying and submitting software defects.
• Be the first to lay hands on the latest and greatest cutting-edge technologies within the SDWAN domain.
• Collaborate with the engineering teams to improve product quality by identifying and submitting software defects.

You enjoy troubleshooting issues for Enterprise and Service Provider (SP) customers. You also have experience deploying and troubleshooting PnP (plug and play), APIC-EM (Application Policy Infrastructure Controller Enterprise Module), or similar NMS (Network Management System). Network design and/or deployment experience is also a big plus.

• Bachelor's degree in Information Technology-related field of study (preferably with a network engineering/computer science).
• You are certified in Cisco technologies
• You have at least 3+ years of Customer Support Experience
• Solid understanding of network infrastructure and network hardware (Modern Enterprise Networks).
• You are knowledgeable in Linux, Virtualization, VPN, or Security technologies.
• Understanding of Cloud technologies such as AWS, AZURE
• Basic Understanding of IPSec, TLS, and DTLS
• LAN and WAN production environment experience.
• Strong analytical and problem-solving skills.
• Stress-resistant, ability to work under pressure, and good prioritizing skills.
• Experience with routing protocols (OSPF, EIGRP, BGP).
• Understanding of X.509 Certificates usage workflow.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real-world situations.
• Skills to work independently as well as in a very diverse team environment.
• Ability to quickly learn new or unfamiliar technology and products.

We'll be very impressed if you can also show one of these:

• You possess a CCIE (Wireless / Routing & Switching / Service Provider)
• You have knowledge and experience in Protocols: VRRP and TCP
• You're experienced with Viptela
• You have Database fundamentals (Neo4j, Orient DB)
• You have experience in the following platforms: Variants of ISR routers, vEdge, cEdge, vManage, and Catalyst family

Cisco is not only an industry leader and “the” place to work for network engineers but also has unique and amazing work culture and year by year is on the top of the greatest places to work worldwide.

• You will become an industry-leading top networking expert with exceptional world-class problem-solving and network troubleshooting skills.
• You will get targeted training helping you to ramp up your knowledge.
• We offer free/unlimited access to any of Cisco’s hardware and software products from across the entire Cisco portfolio. As part of solving issues for customers and reproducing customer environments, you will have access to a worldwide network of 24/7 dedicated internal Cisco Labs.
• You will work primarily within the SDWAN and be continuously encouraged to expand your competencies, skills, and knowledge via participation in ongoing training and rotations between different TAC teams.
• We will also encourage and support you in official accreditation by offering study materials/labs and dedicated paid study time off to take the CCIE/DevNet certifications and improve your software programming skills.
• You will be able to acquire communication and client engagement skills by being exposed to customers from all over the world and running a wide variety of network setups.
• Working hours: Monday – Friday 8 am – 4 pm (with periodic weekend shifts on Saturday or Sunday 8 am – 2 pm – with additional monetary and a day off compensation).the

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)