Capital One Desktop Support Senior Coordinator 

India, Karnataka, Bengaluru 

64398341

Voyager (94001), India, Bangalore, Karnataka IT Desktop Support (Senior Coordinator)

DataLabs is looking for an experienced

DataLabs prides itself on its exceptionally vibrant culture. Our Associate Development program enables us to shape amazing career and professional development opportunities for our associates. Our best-in-class Corporate Social Responsibility program has nurtured longstanding partnerships with committed organizations that make a meaningful difference to the communities around us. The enthusiastic volunteerism of our associates is the backbone of all that we do - it enables us to push the envelope of possibilities and have incredible fun along the way. We bend backwards to take care of one another through thick and thin. Our work and the people we are surrounded by are an enduring source of strength and fulfillment in our lives.

Specific responsibilities include, but are not limited to:

• IT support includes Laptops/Macbooks/AV systems/Printers/iPhone/Server room

• Good technical knowledge in troubleshooting Windows systems, knowledge of Macbooks will be a plus

• Experience working and managing tickets in ticketing tool ServiceNow

• Proficiency with shoulder tap, voice, e-mail and chat support

• Hands-On experience providing in person and remote support to users

• Co-ordinate with vendors for support and services

• Should be available for IT support, IT change and Maintenance whenever the situation arises

• Strong communication skills:Good written and verbal communications
• Teamwork:Excellent interpersonal skills and the ability to interact with individuals across levels
• Clear results orientation:Resourcefulness with strong problem-solving skills.
• Others:Excellent time management skills and understanding of the urgency of matters related to the task.

Preferred Qualifications & Experience

Degree/Post Graduate in Engineering.

Level of experience: 4+ years in IT Desktop support role, but not a constraint for the right candidate

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.