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Sony Intern Desktop Support United States, California, San Diego 671905147
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JOB RESPONSIBILITIES
- Provide technical assistance and end user support to staff and customers on hardware and software-related issues, including help desk notes for escalation and resolution.
- Complete PC setup and deployment for new employees and perform timely workstation hardware and software upgrades per company specifications, policies, and procedures.
- Troubleshoot and resolve hardware, connection, and software issues reported to the service desk.
- Monitor and remove viruses, spyware, and other non-authorized software from devices.
- Apply firmware updates as needed.
- Participate in activities related to Change Management, Major Incident Response, and other key processes.
- Work with multiple regional teams in support of Sony operations.
- Support of ITIL V4 processes
Your qualifications and experience should include:
- Student in Computer Science, Information Technology, Engineering, or related fields.
- Experience in Service Management using ITSM tools such as Remedy and IT related functions such as Cloud and Application development, Security, Infrastructure software development or support.
- Experience working with Mac OS X and Windows 10\11, MS Office, and computer software and hardware equipment.
- Strong analytical, troubleshooting and problem-solving skills.
- Experience in troubleshooting hardware, software, network, and remote access problems is desirable.
Key Competencies:
- Strong interpersonal, written, and oral communication skills.
- Able to conduct research into issues and products as required.
- Ability to prioritize and execute tasks in a high-pressure environment.
- Ability to present ideas in a user-friendly language.
- Highly self-motivated and directed.
- Strong customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Ability to maintain a high level of flexibility and to learn and support new applications.
The target hourly rate for this internship is $21.00 per hour.
The individual will be paid hourly and eligible for overtime.
While SCA does not require employees to be vaccinated against COVID-19, there are certain Sony offices that require employees to be vaccinated in order to enter. If you will be located at or travel to those offices, you will be required to be fully vaccinated to enter. The Company will consider requests for reasonable accommodations for documented medical reasons and for sincerely held religious beliefs in accordance with applicable law. Please do not include proof of vaccination status or any indication of a possible request for a vaccination accommodation when submitting your application materials. If applicable, the Company will follow up with you directly to request proof of vaccination and to discuss any potentialaccommodations.
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