Palo Alto Director Workplace Operations & Experience AMER - West 

United States, California 

642048653

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Provide leadership, guidance, and coaching to a diverse team of workplace and facility managers, ensuring the successful execution of workplace operations and experience needs, including the IFM programs across multiple America - West sites.

• Be a thought leader, and develop and implement new and improved standards or processes to drive a culture of innovation & continuous improvement to elevate the workplace experience for locations under management, and replicate at other sites where applicable.

• Own the delivery of hard and soft services in the Americas West Region, including facilities services for office and lab infrastructure, Event Management, Amenities, Property Management and Support Services such as mail and shipping & receiving.

• Be an employee experience advocate and a builder of employee-centric programs to drive employee success and engagement across America's West Region.

• Be a partner to the business and other internal teams such as Design & Delivery, IT, Security, EHS, Finance, etc. to help drive collaboration, strategy, problem solving and communications.

• Manage an existing team made up of both employees and service partners, and ensure this team is, and remains, optimally sized and prepared to meet the company’s needs as measured through SLAs and defined KPIs.

• Manage contracts and procurement for services, materials, and minor projects.

• Respond to escalations and lead resolution of issues with a customer-first mindset.

• Lead the management of minor construction, tenant improvements, and lab reconfigurations in coordination with design & delivery teams.

• Provide input during planning and execution of space optimization initiatives and site strategy efforts.

• Engage proactively in Corporate Social Responsibility; drive our Places Sustainability Strategy and sustainable building standards.

• Maintain financial responsibility for the development and management of the operations budget for all sites

• Establish and maintain a strong working relationship with Landlord/Property Management teams

Your Experience

• Bachelor’s degree or equivalent experience in Facilities Management, Engineering, or a related field.

• 12+ years of workplace and facilities operations experience in a corporate environment, preferably in the tech sector.

• Proven track record managing large, complex, and high needs campuses with both office and lab environments.

• Excellent communication & presentation abilities, stakeholder management, and team leadership skills.

• Expert knowledge of financial concepts, financial analysis, budget formulation, and business case development

• Exceptional project management skills with energy and enthusiasm to deliver aggressive targets, timelines, and client satisfaction needs.

• Well honed technology skills including Google Docs, Sheets, Slides, Asana, and other platforms to develop compelling & persuasive presentations and manipulate & synthesize data

• Travel to other locations under management and/or where needed.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $203000-$278500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.