Microsoft Senior Director Operational Excellence Manager 

Taiwan, Taoyuan City 

641223480

Required Qualifications:

• Bachelor's Degree in Science, Business, Engineering, or related field AND 8+ years experience in business, legal/regulatory, compliance, audit/consulting firm
  • OR equivalent experience.
• Experience in building and scaling Centers of Excellence or similar operational frameworks.
• Experience in operational resilience, compliance reporting, and managed services.
• 4+ years of people management experience.

Preferred Qualifications:

• Master’s degree in Engineering, Operations, Supply Chain, or related field.
• Lean Six Sigma or equivalent process improvement certification.
• Experience with enterprise analytics platforms (e.g., Power BI).
• Knowledge of cloud-based automation, and AI integration tools.
• Familiarity with AI/ML technologies, especially agentic AI applications in manufacturing and supply chain.
• Experience in leadership, communication, and stakeholder engagement skills.
• Agility and flexibility on execution.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until September 4, 2025.

• Center of Excellence Leadership:
  Build and lead a scalable CoE to support operational agility, innovation, and best practices across MDO. Enable dynamic scaling of services and resources to meet fluctuating business and market demands.
• Operational Resilience & Supply Continuity:
  Develop and implement strategies to ensure continuity of manufacturing and supply chain operations. Proactively identify risks and build mitigation frameworks to maintain uninterrupted product flow.
• Performance Management & Analytics:
  Design and manage performance tracking systems and KPIs to monitor operational health and efficiency. Leverage advanced analytics to deliver insights that drive strategic and tactical decisions.
• Compliance & Reporting:
  Oversee standardized reporting processes to meet internal governance and external compliance requirements. Ensure timely, accurate, and actionable reporting across manufacturing and supply chain functions.
• Managed Services Optimization:
  Standardize and manage delivery of managed services across MDO, ensuring consistency, quality, and cost-effectiveness. Oversee fungible resource pools to support flexible, on-demand service delivery.
• Technology & AI Integration:
  Lead the adoption and integration of agentic AI and automation technologies to enhance operational efficiency and innovation. Collaborate with IT, data, and engineering teams to align AI initiatives with MDO objectives.
• Cross-Functional Leadership: