Bank Of America Delivery Lead - Technology 

United States, New York, New York 

637171080

Job Description:

Commercial, Business Banking CRM Technology (CBCT) leads technology development for our Global Commercial Banking (GCB) and Business Banking (BB) clients, as well as horizontal Client Relationship Management (CRM) capabilities across all eight lines of business. The Change Reviewer role will be a point of contact for reviewing and approving change tickets across the organization. In 2023 we had 441 change tickets across 64 applications. This role is required to ensure compliance of change tickets and associated evidence against change standards. Offshore resources available during off US hours but require additional roles in US to work with teams during the day. May require late hours on Friday to ensure tickets are fully reviewed and approved before deployments start on weekends.

Job Description:

This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

Responsibilities:

• Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)

• Manages coordination of delivery and dependencies across multiple teams

• Facilitates communication and collaboration across organizations to support the deliverable completion and timeline

• Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule

• Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements

• Supports resource planning for delivery and execution

• Ensures adherence with Enterprise Change Management standards

Required Qualifications:

• 10+ years working as a change manager or release manager role

• Represent teams at change forums to understand guideline updates and organizational metrics

• Ensure change compliance by coaching teams in understanding new guidelines by leading weekly forums and working with team members individually

• Manage the change review process: ensure checklists are up to date and implement new process improvements as needed

• Partner and manage work tasks with offshore team

• Publish monthly change management ticket compliance metrics for senior management

• Track Enterprise Change Management metrics to ensure 100% compliance for organization. Document non compliance and work with teams to understand failures that need to be remediated moving forward.

• Conduct post reviews to ensure final evidence available for audit reviews

• Partner with Project Management Office Lead to understand latest standards that impact change tickets

• Present ticket status at change management calls

• Strong communication skills to various audiences such as senior management, project managers, scrum masters, and change requestors

• Proficient in JIRA, BMC Remedy and the ability to quickly learn internal applications

Desired Qualifications:

• Worked within financial services industry is a plus

• Strong SharePoint skills with the ability to create and maintain lists

Skills:

• Collaboration

• Project Management

• Result Orientation

• Solution Delivery Process

• Stakeholder Management

• Analytical Thinking

• Business Acumen

• Financial Management

• Influence

• Risk Management

• Agile Practices

• Architecture

• Data Management

• Solution Design

• Technical Strategy Development

1st shift (United States of America)