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Bank Of America Delivery Lead - Technology United States, New York, New York 637171080
Job Description:
Commercial, Business Banking CRM Technology (CBCT) leads technology development for our Global Commercial Banking (GCB) and Business Banking (BB) clients, as well as horizontal Client Relationship Management (CRM) capabilities across all eight lines of business. The Change Reviewer role will be a point of contact for reviewing and approving change tickets across the organization. In 2023 we had 441 change tickets across 64 applications. This role is required to ensure compliance of change tickets and associated evidence against change standards. Offshore resources available during off US hours but require additional roles in US to work with teams during the day. May require late hours on Friday to ensure tickets are fully reviewed and approved before deployments start on weekends.
Job Description:
This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.
Responsibilities:
Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
Manages coordination of delivery and dependencies across multiple teams
Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
Supports resource planning for delivery and execution
Ensures adherence with Enterprise Change Management standards
Required Qualifications:
10+ years working as a change manager or release manager role
Represent teams at change forums to understand guideline updates and organizational metrics
Ensure change compliance by coaching teams in understanding new guidelines by leading weekly forums and working with team members individually
Manage the change review process: ensure checklists are up to date and implement new process improvements as needed
Partner and manage work tasks with offshore team
Publish monthly change management ticket compliance metrics for senior management
Track Enterprise Change Management metrics to ensure 100% compliance for organization. Document non compliance and work with teams to understand failures that need to be remediated moving forward.
Conduct post reviews to ensure final evidence available for audit reviews
Partner with Project Management Office Lead to understand latest standards that impact change tickets
Present ticket status at change management calls
Strong communication skills to various audiences such as senior management, project managers, scrum masters, and change requestors
Proficient in JIRA, BMC Remedy and the ability to quickly learn internal applications
Desired Qualifications:
Worked within financial services industry is a plus
Strong SharePoint skills with the ability to create and maintain lists
Skills:
Collaboration
Project Management
Result Orientation
Solution Delivery Process
Stakeholder Management
Analytical Thinking
Business Acumen
Financial Management
Influence
Risk Management
Agile Practices
Architecture
Data Management
Solution Design
Technical Strategy Development
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