As an Experience Research Senior Associate in theyou will play a pivotal role in shaping
Job responsibilities
- Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
- Analyze and interpret data,identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
- Collaborate with cross-functional teams to ensure the integration ofuser insights into product development processes based on research findings
- Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
- Stay current with industry trends and incorporate knowledge into team insights
- Develop, execute and present research roadmaps
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalentexpertise in generative and evaluative user experience research, employing advanced research methods and techniques
- Demonstratedproficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
- Advanced knowledge ofuser experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
- Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs
Preferred qualifications, capabilities, and skills
- Experience utilizing AI or LLM to enhance research efficiency
- Experience with payment products or prior experience in Merchant Services