JPMorgan Experience Research Senior Associate 

India, Telangana, Hyderabad 

922829361

Job Responsibilities:

• Conduct and execute research studies using surveys, experiments, and log data analysis.
• Analyze and identify patterns and trends in data, providing actionable recommendations to improve customer experience.
• Collaborate with stakeholders to ensure the integration of CX metric and UX research insights into product development.
• Contribute to the creation and refinement of research and measurement strategies, connecting work to business goals and success metrics.
• Stay current with industry trends and incorporate them into team practices.

Required Qualifications, Capabilities, and Skills:

• Masters or doctoral degree in relevant fields such as social sciences, data science, or computer science.
• 3+ years of experience in quantitative user experience research or UX analytics.
• Proficiency in quantitative research and data analytics, including survey and log data analysis.
• Advanced proficiency in SQL with large-scale data warehouse platforms.
• Advanced programming skills in Python for data wrangling and transformation.
• Experience with data ETL using Python and SQL.
• Experience with version control using GitHub, Bitbucket, Git, or Mercurial.
• Expert/native level proficiency in English across oral and written communication.

Preferred Qualifications, Capabilities, and Skills:

• Advanced understanding of survey research methodology.
• Experience with experimental design, particularly A/B testing.
• Experience building interactive dashboards with tools like Tableau or Looker.
• Experience developing code-based data visualizations in Python or R.