JPMorgan Experience Research Senior Associate 

United States, New York, New York 

63646078

As an Experience Research Senior Associate in theyou will play a pivotal role in shaping

Job responsibilities

• Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
• Analyze and interpret data,identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
• Collaborate with cross-functional teams to ensure the integration ofuser insights into product development processes based on research findings
• Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
• Stay current with industry trends and incorporate knowledge into team insights
• Develop, execute and present research roadmaps

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalentexpertise in generative and evaluative user experience research, employing advanced research methods and techniques
• Demonstratedproficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
• Advanced knowledge ofuser experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
• Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs

Preferred qualifications, capabilities, and skills

• Experience utilizing AI or LLM to enhance research efficiency
• Experience with payment products or prior experience in Merchant Services