JPMorgan Experience Research Senior Associate 

United States, Texas, Plano 

747681681

As an Experience Research Senior Associate in Customer Acquisition Experiences - Deposits, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.

Job responsibilities

• Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
• Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
• Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
• Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
• Stay current with industry trends and incorporate knowledge into team insights
• Take a question or a problem and translate it into a testable hypothesis, including a specific methods and tasks that appropriately respond to research, project, and business objectives
• Evangelize the value of research to cross-functional stakeholders and find ways for them to add value to the research process

• Craft compelling, actionable narratives tailored to cross-functional stakeholder audiences. Bring clarity to insights and drive the understanding of our customer

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
• Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
• Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
• Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs
• Strong analytical, communication, and storytelling skills
• Experience working in an enterprise setting collaborating within design teams and with partners in product, technology, and marketing
• Demonstrated proficiency independently designing and running research engagements from beginning to end
• Recent work samples or a presentable portfolio

Preferred qualifications, capabilities, and skills

• Degree in human behavior or related field
• Experience in banking, finance or ecommerce
• Knowledge of accessibility guidelines and inclusive design practices
• Project planning and management skills