Microsoft Technology Specialists - Contact Center/Customer Service 

Germany 

635714774

As a Technology Specialist (pre-sales consultant) you will specialize in Contact Center, Customer Service, Field Service & Copilot product categories.In this role you will advance pipeline by assisting the Solution Specialist in qualifying the deal, developing the strategy and inspiring the CxO/Business Decision Maker/Technical Decision Maker. You are responsible for designing and delivering of an industry-aligned demonstration to the customer. You will engage partners for co-sell and implementation considerations, engineering to assist with emerging technologies and internal resources for deal support.Your demo will focus on solving the technical proof requirements while highlighting our business value and competitive differentiators.

You will build relationships with our customers decision makers and position yourself as a trusted advisor in your field. As a recognized product expert, you are responsible for sharing your technical, industry knowledge and best practices with your peers.

Required/Minimum Qualifications

• strong technical pre-sales or technical consulting experience
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field AND solid technical pre-sales or technical consulting experience
  • OR Master's Degree in Computer Science, Information Technology, or related field AND technical pre-sales or technical consulting experience
  • OR equivalent experience.
• Fluent in German & English language

Additional or Preferred Qualifications (PQs)

• Experience in:
  • CCaaS, Contact Center or Customer Service cloud solutions
  • Commercial cloud offerings, ideally Microsoft’s Dynamics 365 platform as well as competitive knowledge of other business applications and related ecosystems
  • Solution pre-sales for business applications and/or SaaS-based company or similar technology
  • Proven track record in prioritization and orchestration of resources for complex customer digital transformation engagements.

• Deep understanding of:
  • Customer-centric mindset with demonstrated passion for delivering customer value.
  • How to uncover customer’s stated and unstated needs and how technology can be leveraged to solve business problems.
  • Excellent presentation and communications skills across various customer stakeholders, e.g., CIO, CFO, CMO, VP of Sales, etc.
  • Business value selling methodologies and practices that successfully convey the value and business outcomes
  • High level of self-awareness, reflection, and empathy.
  • Customer facing business processes in one or more industries such as Financial Services, Manufacturing, Automotive, Oil & Gas, Utilities, Retail & Consumer Goods, Healthcare, Public Sector and Media & Communications.

• Own technical discussions for Dynamics 365 (Contact Center/Customer Service/Field Service) with customers leveraging processes, tools, demos and programs.
• Proactively deliver compelling customer centric solution demonstrations based on technical workload expertise while building Business Decision Maker/CxO/Technical Decision Maker connections.
• Lead discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win themes prioritized with business value.
• Engage with the account team to land solution envisioning sessions and business value assessments.
• Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement.
• Assist in formalizing the customer proposal.
• Collaborate with Partners and Customer Success to align on agreed upon deployment plan and Key Performance Indicators.