Citi Group Officer Contact Center Customer Service 

China, Hong Kong 

759693989

Citi Global Wealth (CGW)

We’re currently looking for a high caliber professional to join our team as(Internal Job Title:
Service Representative / Service Specialist– C05 – C09) based in Hong Kong.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Handle incoming calls and chats across segments, customers and deliver good customer service to ensure superior Citibanking experience to our customers
• Handle inquiries and transactions on banking, investment products and credit card products
• Promote and cross-sell the banks’ products as appropriate
• Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives
• Exchange information in a concise and logical way as well as be sensitive to audience diversity

• Higher Diploma or above1 year of relevant experience
• Good in English, Mandarin and Cantonese communication
• Good understanding of procedures and concepts within own technical/subject area
• Good understanding of how the team Integrates with others in accomplishing the objectives of the area
• License Requirement: HKSI Paper 1, 7, 8

Time Type:

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