Citi Group Strategic Programme Lead Shared Services End 

Netherlands, North Holland, Amsterdam 

634599315

What you’ll do:

• Drive End User Computing (EUC) adopting and consent order oversight for Funds Services.
• Operational planning roadmap – define migration plan of project rollout.
• Commercially and strategically minded with responsibility to develop and execute strategic programmes including EUC remediation and Digital First while aligning to the wider Securities Services strategy.
• Deliver a clear EUC remediation roadmap in-collaboration with operations and technology.
• Take ownership of EUC governance activities to include chairing the EUC Executive Committee, production of weekly reporting, and ensuring that our operations governance structure and processes are fit for purpose.
• Explore technology solutions in partnership with operations and technology to automate manual processes and eliminate EUCs.
• Responsible for ensuring appropriate governance, compliance with policies/frameworks and oversight of issues, risks, audit and compliance items related to EUCs.
• Present to senior management as requested and lead delivery of initiatives as required.
• Identify and pursue opportunities for process enhancements and efficiencies, and synergies across the Services organisation.
• Work closely with Product owners to develop / drive product roadmaps that are inclusive of business operations and technology future change needs.
• Collaborate with Business, Technology, Operations, Client Services, Finance and Risk to deliver upon future state front to back business architectures enabling optimized solutions with low process friction.
• Develop and communicate the product strategy & governance principles aimed at optimizing straight-through processing and guaranteeing the timeliness, completeness, accuracy, and internal consistency of financial reporting, business processing, and overall client experience success.
• Champion continuous improvement through a Product Innovation & Governance committee - driving adoption of industry best practices, and training to ensure that the Services business is a leader in the industry for modern and digital processes.
• Leverage a strong understanding of the business strategy, key stakeholders and business capability and create solution roadmaps across various business portfolios that breaks down silos to provide a best in class product experience.
• Work across Services to develop the plan and the overall model of the future breaking silos and current constructs to achieve optimal results energizing the stakeholders of the target model.
• Lead efforts to establish, formalize and communicate business solutions and educate business stakeholders particularly the client teams on value and importance of proposed solutions.

What we’ll need from you:

• Proven change agent experience with track record of delivery in financial services.
• Good understanding of the Custody and Funds domains and capabilities to make informed decisions
• Prior experience of successfully delivering change in a complex environment whilst managing competing environments, and delivering projects using Agile and Waterfall techniques.
• Solid knowledge of operational processes and familiarity with process enhancement methodologies.
• Ability to partner with Risk & Control and Internal Audit partners.
• Significant experience leading strategic change programs.
• Exceptional communication & presentation skills.
• Has superior strategic, analytic and problem-solving skills, and is capable of clearly communicating a long-term vision across the company and clients.
• Outcome oriented, with a successful track record of delivering excellence.
• Self-motivated, independent, multi-tasker, willing and able to take ownership of various parts of an initiative.
• Ability to effectively deliver under time pressure, clarifying ambiguity as needed to deliver against expectations.
• Ability to coordinate and tie break in complex and siloed organizations through Influence and develop strong relationships by driving value added change.
• Bachelor's degree/University degree or equivalent experience.
• Project / program management certification would be advantageous.

Time Type:

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