Capital One Risk Manager Issues & Events - Business Cards Payments 

United States, Virginia, Arlington 

633603427

s and responsibilities include:

• Oversee the portfolio of all Anomalies, Issues and Events for Business Cards & Payments

• Partner with Issue & Event managers, owners, and AEs in ensuring that Issues and Events are appropriately documented and managed in accordance with expected timelines and policies

• Conduct analysis, identify trends, and report on the status of the Anomalies, Issue, and Events program

• Design and deliver regular training for Issue & Event managers, owners, and AEs on their roles and responsibilities, methodology, and the tools leveraged to manage Issues & Events

• Identify ways to improve and streamline Issue & Event identification, assessment, and mitigation processes

• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

• Maintain awareness of risks, Issues, and Events within all BC&P teams

• Foster effective partnerships and collaborate with First and Second Line technology and risk management partners

• Participate in risk and other management forums and contribute to continuous improvement of risk, Issue, and Event management practices

• Support and possibly lead cross-functional teams through various initiatives

• Support interactions with Internal Audit and Regulatory agencies related to our work, as applicable

• Participate in and execute other special projects for the team on a periodic basis

Basic Qualification:

• Bachelor's Degree or military experience

• At least 4 years of experience in issue or event management, process quality or audit

• At least 4 years of experience in root cause development and analysis

• At least 4 years of experience in risk management or external audit

• At least 2 years of experience with data tools such as Google Sheets or Tableau

• At least 2 years of experience working in the financial services industry

Preferred Qualifications:

• 5+ years of experience working in the financial services industry

• 5+ years of experience in Issue or Event management, process quality, or audit

• 5+ years of experience with data tools such as Google Sheets or Tableau

• 5+ years of experience in root cause development and analysis

• 5 + years of experience with Governance, Risk, and Compliance software tools

• 1+ years of consulting experience with a Big 4 firm

• Business Process Management Certification, Six Sigma Certification or Lean Certification

• Certified Risk Management Assurance (CRMA) or Certified Regulatory Compliance Manager (CRCM)

• Lean, Agile, Six Sigma, Business Process Management or Project Management Certification

• Strong written and verbal communication skills including developing and delivering presentations

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.