מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
s and responsibilities include:
Oversee the portfolio of all Anomalies, Issues and Events for Business Cards & Payments
Partner with Issue & Event managers, owners, and AEs in ensuring that Issues and Events are appropriately documented and managed in accordance with expected timelines and policies
Conduct analysis, identify trends, and report on the status of the Anomalies, Issue, and Events program
Design and deliver regular training for Issue & Event managers, owners, and AEs on their roles and responsibilities, methodology, and the tools leveraged to manage Issues & Events
Identify ways to improve and streamline Issue & Event identification, assessment, and mitigation processes
Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes
Maintain awareness of risks, Issues, and Events within all BC&P teams
Foster effective partnerships and collaborate with First and Second Line technology and risk management partners
Participate in risk and other management forums and contribute to continuous improvement of risk, Issue, and Event management practices
Support and possibly lead cross-functional teams through various initiatives
Support interactions with Internal Audit and Regulatory agencies related to our work, as applicable
Participate in and execute other special projects for the team on a periodic basis
Basic Qualification:
Bachelor's Degree or military experience
At least 4 years of experience in issue or event management, process quality or audit
At least 4 years of experience in root cause development and analysis
At least 4 years of experience in risk management or external audit
At least 2 years of experience with data tools such as Google Sheets or Tableau
At least 2 years of experience working in the financial services industry
Preferred Qualifications:
5+ years of experience working in the financial services industry
5+ years of experience in Issue or Event management, process quality, or audit
5+ years of experience with data tools such as Google Sheets or Tableau
5+ years of experience in root cause development and analysis
5 + years of experience with Governance, Risk, and Compliance software tools
1+ years of consulting experience with a Big 4 firm
Business Process Management Certification, Six Sigma Certification or Lean Certification
Certified Risk Management Assurance (CRMA) or Certified Regulatory Compliance Manager (CRCM)
Lean, Agile, Six Sigma, Business Process Management or Project Management Certification
Strong written and verbal communication skills including developing and delivering presentations
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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