Capital One Manager Enterprise Services Issues & Events ES Risk 

United States, Virginia, Arlington 

103462249

Center 3 (19075), United States of America, McLean, Virginia Manager, Enterprise Services Issues & Events (ES Risk)

Tasks and Responsibilities include:

• Oversee the portfolio of all Issues and Events for Enterprise Services

• Partner with Issue & Event managers, owners, and AEs in ensuring that Issues and Events are appropriately documented and managed in accordance with expected timelines and policies

• Conduct analysis, identify trends, and report on the status of the Issue & Event program

• Design and deliver regular training for Issue & Event managers, owners, and AEs on their roles and responsibilities, methodology, and the tools leveraged to manage Issues & Events

• Identify ways to improve and streamline Issue & Event identification, assessment, and mitigation processes

• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

• Provide guidance to Enterprise Services teams in risk management principles in accordance with Enterprise frameworks

• Maintain awareness of risks, Issues, and Events within all Enterprise Services teams

• Foster effective partnerships and collaborate with First and Second Line technology and risk management partners

• Participate in risk and other management forums and contribute to continuous improvement of risk, Issue, and Event management practices

• Support and possibly lead cross-functional teams through various initiatives

• Support interactions with Internal Audit and Regulatory agencies related to our work, as applicable

• Participate in and execute other special projects for the team on a periodic basis

• Develop and manage reporting tools, including Tableau dashboards

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 3 years of experience in Issue or Event management, process quality, or audit

• At least 2 years of experience working in the financial services industry

• At least 2 years of experience in Cybersecurity, Technology, Risk Management, or External Audit

• At least 2 years of project or process management experience

• At least 2 years of experience working in an Agile environment

• At least 1 year of experience with data tools such as Google Sheets or Tableau

• At least 1 year of experience in root cause development and analysis

Preferred Qualifications:

• 5+ years of experience working in the financial services industry

• 5+ years of experience in Issue or Event management, process quality, or audit, or a combination

• 5+ years of experience with data tools such as Google Sheets or Tableau

• 5+ years of experience in root cause development and analysis

• Strong written and verbal communication skills including developing and delivering presentations

• 5 + years of experience with Governance, Risk, and Compliance software tools

• Cybersecurity and technology risk or project management certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), AWS Security certification, Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control (CRISC), Project Management Professional (PMP) Certification, or Masters Certificate of Project Management (CPM) or related certifications

• 1+ year of consulting experience with a Big 4 firm

• Business Process Management Certification, or Six Sigma Certification, or Lean Certification

New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, Cyber Risk & AnalysisThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.