US Bank Operations Transformation Manager Category 

Poland 

630358077

• Collaborate with Marketing to leverage customer insights for improving digital touchpoints and reducing call volumes.
• Manage business delivery of front office initiatives from design through to implementation.
• Present monthly customer insight data (surveys, complaints, call drivers) to inform prioritisation and UX improvements in Elavon Connect.
• Drive development of MI dashboards to provide critical insights and identify areas for improvement

• Maintain a minimum of 3 days per week in-office presence.
• Build strong in-person relationships to foster teamwork and community.
• Promote knowledge sharing and diverse perspectives through face-to-face engagement.

• Lead front office transformation business governance through data-driven prioritisation and participation in sprint planning.
• Facilitate stakeholder engagement across workstreams, breaking down actions and timelines.
• Track and report management dashboard with RAG tracking and open item visibility.
• Deliver bi-monthly management updates.

• Design and implement AI-driven, low-code/no-code process improvements using Power Platform and Copilot Studio.
• Translate operational pain points into scalable automation solutions.
• Champion AI adoption across operational teams, including training and change management.
• Monitor and optimise automation impact using data analytics.

• Bachelor's degree in Business, Operations, or related field.
• 5+ years of experience in operations or transformation for front office operations.
• Exposure to AI-led change, preferably in financial services will be added advantage.
• Strong stakeholder management and communication skills.
• Exposure Microsoft toolkits and intelligent automation tools will be added advantage.

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